Customer satisfaction is always our priority. If you are not satisfied with the product you ordered, you can easily initiate a return or exchange. Our return and exchange policies outlined below are designed to answer any questions you may have during the order process.

Return Policy

• Return Period: You can request a return within 7 days from the date of receiving the product.
• Return Conditions: The product you wish to return must be unused, unwashed, and in its original packaging. The tag should remain intact, and the product must be in resalable condition.
• Custom-Made Products: Returns are not accepted for custom-designed or made-to-measure products. However, if there is a defect in the product, you are entitled to an exchange.
• Return Process: Once your return request is approved, you will need to send the product back to the provided address. After the product is received and inspected, your refund will be processed via your original payment method, which may take 5-7 business days.

Exchange Policy

• Exchange Period: If you wish to exchange the product for a different size, color, or model, you may do so within 7 days of receiving the item.
• Exchange Conditions: The product must be unused, unwashed, and in its original packaging. The tag should remain intact, and the product must be in resalable condition.
• Custom-Made Products: Exchanges are not accepted for custom-made products. However, an exchange can be arranged in case of a manufacturing defect.
• Exchange Process: Once your exchange request is approved, you will need to send the product back to us. If the new product is available in stock, the exchange will be confirmed and shipped to you.

Return and Exchange Fees

Return and exchange shipping fees are the responsibility of the customer. If the product is defective or faulty, the shipping fee will be covered by our company.

Contact for Returns and Exchanges

To initiate a return or exchange, please contact our customer service team. We will review your request promptly and initiate the necessary procedures.